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Do you like having your evenings and weekends free? We have the positions below available now.

Click on the tabs for how to apply and employment benefits.

This page last updated: 08.28.2015

  • Customer Service - Industrial Solutions - Castle Rock
  • Inside Sales and Customer Service - Castle Rock
  • Warehouse Specialist - Elbert
  • Assembler - Castle Rock
  • Machine Operator - Elbert
  • How to Apply
  • Benefits

Customer Service - Industrial Solutions

POSITION SUMMARY: Performs all duties related to providing customer service for the industrial product line and lead follow up while maintaining an effective relationship with internal and external customers at our facility in Castle Rock, Colorado.

SPECIFIC DUTIES:

Essential

  • Processes customer orders  received via phone, fax, email or walk-ins
  • Attends trade shows and qualifies leads/prospects
  • Ensures product is correct for customer’s application
  • Processes requests for samples and literature
  • Prepares quote requests for customized products and ensures that the specifications are provided in an accurate and precise manner
  • Completes paperwork and administrative tasks associated with position
  • Follows up on orders to ensure they have shipped on time and provides shipping information to the customer when requested
  • Works with team and coach to carry out marketing plan goals
  • Quotes customers verbally, electronically or written and follows up as requested

Marginal

  • Other duties as assigned

EQUIPMENT:Personal computer, telephone, fax, copy machines, and scanners

KNOWLEDGE / SKILLS:

  • Previous customer service/sales experience
  • Mechanically inclined and interested in how things work
  • Product knowledge
  • Knowledge of internal company procedures and policies pertaining to lead times, shipping methods, credit and paper flow
  • Knowledge of standard  business practices and procedures
  • Proficient with Microsoft Word, Excel, and Microsoft Outlook
  • Proficient with WPCRM and Sales Analysis module of Aplus (Infor)
  • Familiar with processes of accounts receivable, work orders, inventory accounting, order entry, and purchasing

QUALIFICATIONS:

  • Ability to assimilate information and make decisions based on research
  • Ability to effectively interact with all levels of company team
  • Ability to effectively interact with external customers
  • Ability to establish and maintain effective work relationship with team members
  • Ability to handle multiple tasks
  • Ability to maintain confidentiality
  • Ability to organize tasks
  • Customer service and team oriented
  • Demonstrates effective negotiation skills
  • Demonstrates effective oral, telephone and written communication skills
  • Detail oriented
  • Handles difficult situations with diplomacy
  • Keyboarding average 35 wpm accurately
  • Able to travel up to 5% of time for trade shows as needed

EDUCATION: High school diploma or GED

Inside Sales and Customer Service - Castle Rock

POSITION SUMMARY: Lead the activities of the inside sales and customer service team in achieving the company goals. Provide guidance to the organization on customer orders and service support-related topics and ensure that the customer requirements are met in a timely fashion. Provide training, development and metrics to ensure the team achieves the desired goals. This position is located at our facility in Castle Rock, Colorado.

SPECIFIC DUTIES:

Essential

  • Establish and implement the strategic direction for Inside Sales and Customer Service (including Order Entry and Returned Goods) and ensure it is aligned with the company strategy and meets the requirements of the National Sales Manager and their direct customers
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; completing action plans; implementing customer service standards; resolving problems; completing audits; identifying customer trends; determining system improvements; implementing change
  • Establish customer priorities and key measurements that keep the department aligned and focused
  • Maintains sales/customer service staff results by coaching, counseling and corrective action; resolving issues; planning, monitoring and appraising job results; providing timely feedback to team members
  • Practices all elements of Situational Self-Leadership with sales/customer service team members
  • Ensures team members understand and follow company policies and sales policies
  • Ensure processes are understood, documented and integrated within the supply chain
  • Identify and implement sales and customer service training programs and opportunities for team members to develop and advance their individual careers
  • Build and maintain a collaborative partnership with key internal stakeholders including marketing, distribution, supply chain, outside sales and the other Sales/Customer Service teams
  • Establish and maintain regular reviews with the coaches for Flexible Applications Sales, Industrial Magnetic Solutions, and the National Sales Manager to discuss Order Entry, Returned Goods, vendor and product issues
  • Establish a continuous improvement methodology in Sales and Customer Service using tools to drive sales, provide customer value and help reduce overall cost and improve service levels
  • Manage, streamline and maintain department processes including sales quotes, orders, credits, adjustments, returns, new customer on-boarding process, EDI set-up, etc.
  • Escalates backlog work items as necessary and works across supply chain and other departments for resolution to customer issues
  • Reviews monthly sales and commissions information for Resale team members to verify accuracy
  • Assists in distributing leads to sales/customer service team members
  • Assists in providing input to trade show selection and scheduling of trade show staff
  • Ensures team is properly utilizing WPCRM
  • Assists in Sales, Order Entry and Returned Goods as needed

Marginal

  • Makes trade show and customer visit travel arrangements for sales team
  • Work on blog & other social media as needed

 

EQUIPMENT: Personal computer, scanner, telephone, fax and copy machines

KNOWLEDGE / SKILLS:

  • Previous sales management experience in a customer service supply chain environment
  • Experience in leading, training, and developing people
  • Experience in Consumer Product Goods and Industrial Supply markets preferred
  • Previous leadership/coaching experience in a team environment required
  • Demonstrated sales skills
  • Demonstrated negotiation skills
  • Experience in EDI
  • Experience on-boarding large customers with complex vendor requirements, routing instructions and compliance requirements
  • Has an understanding of the system interfaces to and from ERP as well as the downstream processes
  • Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
  • Working knowledge of WPCRM and the following APlus (Infor) applications: accounts receivable, bill of material, inventory accounting, order entry, sales analysis

QUALIFICATIONS:

  • Ability to think at a conceptual level and implement at a detail level
  • Ability to build strong relationships with businesses and customers
  • Ability to assimilate information and make decisions based on research
  • Ability to consistently apply MMI work guidelines to department team members
  • Ability to effectively interact with all levels of company team
  • Ability to effectively interact with external customers
  • Ability to establish and maintain effective work relationship with team members
  • Ability to handle multiple tasks
  • Ability to maintain confidentiality
  • Customer Service Focused and provide team oriented communications
  • Demonstrates effective negotiation skills
  • Demonstrates effective written, oral and telephone communication skills
  • Detail oriented
  • Handles difficult situations with diplomacy

EDUCATION: BS or BA in Business Administration or Marketing and 5 years’ experience in Inside Sales Management or Customer Service Management with a distribution company or suitable combination of both.

Warehouse Specialist - Elbert

Ensures the accuracy and quality of incoming products and materials, maintains its storage, and pulls materials needed for all departments of Elbert and New Force facilities in Elbert, Colorado.

SPECIFIC DUTIES:

Essential

  • Properly loads and unloads material from trucks and containers
  • Accurately completes time studies in association with unloading containers
  • Accurately gathers and palletizes product for customer outgoing truck orders
  • Accurately completes paperwork for truck orders and faxes information to Traffic Coordinator
  • Performs responsibilities in accordance with safety guidelines and procedures
  • Accurately matches purchase orders with bills of lading and packing slips
  • Places raw material and finished product into appropriate stock locations
  • Documents and reports location changes to QC
  • Accurately labels material for proper storage and identification
  • Properly delivers materials to production, rework, quality control, cutting equipment areas, shipping quick pick area, and New Force

Marginal

  • Performs item inquires in the inventory accounting module of APlus (Infor)
  • Other duties as assigned
  • Properly handles van transfers along with required paperwork and faxing information
  • Accurately completes outsource labor reports when needed
  • Accurately completes van transfer paperwork when needed
  • Creates BOLs for shipments when needed

EQUIPMENT: Bander, caliper, computer, copier, fax machine, forklift, pallet jack, pallet wrapping machine, box blade, tape gun, calculator

KNOWLEDGE / SKILLS:

  • Experience with receiving procedures
  • Good math skills
  • Certified forklift operator
  • Safety conscious
  • Familiar with inventory accounting module of APlus (Infor)

Qualified candidate must have the ability to establish and maintain effective work relationships with team members, follow directions, handle multiple tasks, interact with all levels of company team, lift 70 lbs. using proper lifting techniques, organize tasks, be customer and team oriented, have effective oral communication skills, show initiative and motivation, be detail-oriented and handle difficult situations with diplomacy.

High school diploma or GED required.

Assembler - Castle Rock

POSITION SUMMARY: To produce quality magnetic products by kitting components and packaging of finished goods at our facility in Castle Rock, Colorado.

SPECIFIC DUTIES:

Essential

  • Performs responsibilities in accordance with safety guidelines and procedures
  • Accurately assembles magnetic products according to instructions
  • Accurately follow Warehouse Management guidelines to pull product
  • Accurately magnetizes products according to instructions
  • Accurately paints products according to instructions
  • Finishes magnetic products according to instructions
  • Accurately assembles and labels boxes for magnetic products
  • Accurately completes time-study data
  • Cleans and maintains tools and work area

Marginal

  • May assist steel preparation with certain processes
  • Other duties as assigned

EQUIPMENT: Bag machine, calculator, computer, hydraulic bender, label printer, magnetizer, rivnut drill, skin-packaging machine

KNOWLEDGE / SKILLS:

  • Previous production skills helpful
  • Good math skills
  • Safety conscious
  • Manual dexterity

QUALIFICATIONS:

  • Ability to establish and maintain effective work relationships with team members
  • Follow directions, handle multiple tasks, and interact with all levels of company team
  • Lift 50 lbs. using proper lifting techniques
  • Customer and team oriented
  • Demonstrates effective oral communication skills
  • Demonstrates initiative and motivation
  • Detail-oriented
  • Handles difficult situations with diplomacy.

High school diploma or GED required.

 

Flexible Machine Operator - Elbert

POSITION SUMMARY: Sets up and operates machinery used for cutting Flexible Material product at our facility in Elbert, Colorado. Packages finished product for inventory, truck shipments (LTL) and small package programs (FedEx/UPS).

SPECIFIC DUTIES:

Essential

  • Cuts and rewinds magnetic sheeting and strip material
  • Accurately calculates product yields
  • Performs responsibilities in accordance with safety guidelines and procedures
  • Correctly packages, labels and palletizes product for shipping and inventory needs
  • Prepares all flexible cutting equipment for operation by making equipment setup adjustments and accurately programming equipment
  • Accurately pulls product from designated locations for orders and has product verified by team member
  • Assembles boxes for product, prepares request labels, and places labels where needed
  • Accurately documents time-study data on work orders
  • Correctly completes work order information and hands in paperwork to front computer area hanging file so order can be closed by Coach or Lead Back-up
  • Assists with giving lead times
  • Conducts quality inspections during production runs and reports damage or flaws in product to QC Specialist, Coach, or Lead Back-up

Marginal

  • Maintains large and small format sheeters, score cut, smart slitter, cut-off, and challenge equipment
  • Assists with unloading trucks and containers when needed
  • Accurately completes outsource labor reports as needed
  • Assists with janitorial duties, e.g. cleaning, changing light bulbs, ground maintenance, trash removal, etc.
  • Other duties as assigned

EQUIPMENT: Flexible material sheeters, smart slitter, score cutters, cut-off and challenge cutting equipment, caliper, tape measure, pneumatic stapler, scale, pallet bander, pallet jack, box blade, paper cutter, basic hand tools, hydraulic floor lift, and heat shrink machine

KNOWLEDGE / SKILLS:

  • Basic machine operating skills
  • Ability to correctly convert fractions to decimals and vice versa; ability to correctly differentiate product sizes
  • Manual dexterity
  • Safety conscious

QUALIFICATIONS:

  • Ability to establish and maintain effective work relationship with team members
  • Ability to handle multiple tasks
  • Ability to lift 100 lbs. with assistance using proper lifting techniques
  • Customer and team oriented
  • Demonstrates effective organizational skills
  • Demonstrates effective written, oral and telephone communication skills
  • Demonstrates initiative and motivation
  • Detail oriented and handles difficult situations with diplomacy

EDUCATION: High school diploma or GED

Master Magnetics, Inc. is looking for responsible, dedicated people who are interested in working in a friendly environment. We offer great hours (no evenings or weekends), competitive wages and benefits.

Minimum requirements for all positions - high school diploma or GED, at least 18 years of age, and able to meet lifting requirements (if applicable). E/O/E

If you would like to complete an interactive application for employment (to be sent via e-mail), please follow these instructions:

1. Right-click here, then download linked PDF file to your computer. Adobe Acrobat Reader is required to open and complete the application, and and can be obtained at no cost by clicking here.

2. Complete the application, then click on the "submit application" link on the last page. It will be sent via your e-mail to our Human Resources department.

If you would like to download and print a hard copy application for employment, please click here. Fill it out completely, then mail, fax, scan and e-mail, or bring in person to our facility in Castle Rock, Colorado.

You may apply in person for these positions between 8:00 a.m. and 4:30 p.m. Mon. - Fri. at:

Master Magnetics, Inc.
747 S. Gilbert St.
Castle Rock, CO 80104

Postal:
Human Resources
747 S. Gilbert St.
Castle Rock, CO 80104

Fax (Human Resources only):
303.660.6283

E-mail (Human Resources only):
people@magnetsource.com
Fax number and e-mail for company information and general inquiries can be found by clicking here.

For jobs at Master Magnetics East in Marietta, Ohio, you may apply via e-mail (above) or in person at:

Master Magnetics East
108 Industry Road
Marietta, Ohio 45750

Seven Paid Holidays – In accordance with holiday policy.

After 30 Days of Employment:

  • UHC All Savers Health Plans. Choice of two plans; a PPO plan or a high-deductible health plan with a Health Savings Account. Master Magnetics, Inc. (MMI) contributes to team member's premium (amount depends on medical plan); dependent coverage available at group rate.
  • Vision Insurance – Anthem Blue Cross Blue Shield. Team member pays premium.
  • Dental Insurance – Aetna US Healthcare - Dual Option - DMO or PPO. Team member pays premium.
  • Life Insurance – Prudential - $20,000 term life / accidental death and dismemberment policy. Master Magnetics, Inc. pays premium.
  • 401-K Retirement Plan
  • Voluntary Life Insurance – Prudential - Additional life insurance may be purchased for team member, spouse, and children. Team member pays premium based on amount of coverage and age.
  • Prepaid Legal Service and Identity Theft Protection

After 60 Days of Employment:

  • Eight Hours of Paid Personal Time (PPT) in accordance with PPT policy.
  • During First Year of Employment, 8 Hours of PPT are credited to team member after each 60 days of employment to a maximum of 40 hours.

After Six Months of Employment:

  • Tuition Reimbursement – $2,000 annual tuition cap for approved classes.
  • Health Maintenance Bonus – Partial reimbursement for a single membership at an approved fitness center.

After One Year of Employment:

  • Pension Profit Sharing Program
  • Paid Vacation (one week)
  • 40 Hours of Paid Personal Time (PPT) annually

After Two Years of Employment:

  • Paid Vacation (two weeks)

After Six Years of Employment:

  • Paid Vacation (three weeks)