***CUSTOMER SERVICE 866.867.0941***

SPECIFIC DUTIES:

Essential

  • Enters standard and more routine data in software and applications, such as vendor costs, item master, and inbound, international freight documents
  • Follows up with vendors on Purchase Order confirmations and reviews for changes or discrepancies
  • Interfaces with vendors on routine matters such as cost updates, lead time, past dues and escalates as required
  • Responds to basic internal and external customer questions on the status of deliveries, costs, lead time and escalates more complex needs as required
  • Assists with tracking orders and information through systems, vendors, and related sources

Marginal

  • Other duties as assigned

KNOWLEDGE / SKILLS:

  • High proficiency in Microsoft Excel, Word, Internet, and e-mail
  • Data entry experience
  • Good math skills

QUALIFICATIONS:

  • Ability to assimilate information and make decisions based on research
  • Ability to effectively interact with all levels of company team and external customers
  • Ability to establish and maintain effective work relationship with team members
  • Ability to organize and handle multiple tasks
  • Ability to maintain confidentiality
  • Customer and team oriented
  • Demonstrates effective written, oral, and telephone communication skills
  • Highly detail oriented
  • Handles difficult situations with diplomacy

EDUCATION:

  • Two years college or 4 years related work experience or suitable combination of both

 Range $17.00 to $19.00 DOE

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