***CUSTOMER SERVICE - 866.867.0941***

AOM-Customer Experience Coordinator

Castle Rock, CO

REPORTS TO: AOM/General Manager
DEPARTMENT: Ads On Magnets
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Position Summary

Responsible for ensuring Ads On Magnets team meets goals in the areas of Customer Service, Order Management, Marketing, Print Production, and On-time Deliveries.

SPECIFIC DUTIES:

Essential

  • Answer customer calls and emails for quoting, order management, and shipping questions.
  • Enter orders into ERP system and verify all aspects of the order are correct.
  • Maintain Inventory levels for print production as needed.
  • Correct any shipping errors and find solutions for order errors that may occur as needed.
  • Work closely with Purchasing Team on lead times and inventory deliveries for oversea products as needed.
  • Monitor all orders throughout the order fulfillment process to make sure each order arrives timely.
  • Enter orders into Mondays.com workflow board to start order process for internal management.
  • Work with purchasing on BOM updates as needed.
  • Review and invoice our on-demand customer to ensure correct monthly billing.  
  • Develop knowledge on all products Ads On Magnets sell to provide customers with the best information

Marginal

  • Work with team members to ensure our flexible sheeting is always stocked.
  • Quote large orders using knowledge of the product pricing.
  • Purchase general office materials as needed.
  • Back up the Customer Service Associate as needed
  • Create marketing emails with Constant Contact for all tradeshow leads
  • Organize all tradeshow-related activities (marketing, set up, packing, shipping, and performance at trade show)
  • Maintain industry pricing contracts with preferred customers.
  • Work closely with team members to provide advice and best practices on yearly catalog.
  • Load industry software as needed to maintain product pricing and website content.  

KNOWLEDGE/SKILLS:

  • Leadership/customer service/multitasking in a team environment
  • Experience with planning and attending trade shows.
  • Working knowledge of Microsoft Word, Excel, Adobe and Microsoft Office.

QUALIFICATIONS

  • Effectively interact with all levels of company
  • Ability to maintain confidentially
  • Effectively interact with external customers
  • Problem solving with customers and team members
  • Ability to assimilate information and make sound business decisions
  • Detail oriented with the ability to organize and handle multiple tasks
  • Demonstrates excellent communication, problem resolution, and customer service skills
  • Customer and team oriented
  • Demonstrates effective situational self-leadership skills
  • Demonstrates effective written, oral, and telephone communication skills
  • Handles difficulty situations with diplomacy

 

EDUCATION:

  • 2 years of college and 2 years of experience in small manufacturing or suitable combination of both
Pay Range: $19.00 to 23.00 hourly
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