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Master Magnetics® Inc., and our subsidiaries (“we”, “us”) are a leading provider of magnets and magnetic devices for industrial, commercial and consumer use. Master Magnetics is a registered trademark, and Magnet Source® is a registered trademark of Master Magnetics. We are dedicated to protecting the personal information of our customers, visitors, prospects and selling partners (collectively, our “Users”). This privacy policy provides details regarding the collection, storage and usage of your personal information. If you have any questions about this privacy policy or the practices described herein, you may contact privacy@magnetsource.com.


This privacy policy covers personal information including information we collect, store and use from you, as described here. It applies to only to https://www.MagnetSource.com and secure.magnetsource.com.

When you purchase a product from our website, or when you request information from us using a form on the website, your personal information is collected, used and stored in a manner consistent with the provisions of this privacy policy.


In the course of our relationship with you, we obtain the following information about you as described below. We collect this data for the purposes described under “How We Use Your Information”.


Information you provide on https://www.MagnetSource.com and secure.magnetsource.com to order products, to request an answer to a question, a printed catalog, a price quote, or inquire about custom work you will be asked to provide some or all or the following: your name, company name, email address, telephone number, project details, billing address, shipping address and credit card information.


We collect data related to your online activity on MagnetSource.com and secure.magnetsource.com, including the following:

  • IP address
  • browser type and version
  • geographic location
  • pages you view
  • referring link to our website
  • when you update your information or communicate
  • your interactions with any videos or other informational resources we offer
  • issues you encounter requiring our support or assistance
  • any device or other method of communication you use to interact with the services;

We store your data in a variety of places within our infrastructure, including system log files, back-end databases and analytics systems.


Information from third party social networking sites, including information that social networking sites provide to us if you use your credentials on such social networking sites to log into some of our website forms (such as your name and email address to pre-populate our sign-up form).

The information you allow us to access varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site. You can control and find out more about these privacy settings at the applicable social networking site.


  • We use the information we collect for the following purposes:
  • To provide the services you requested of us
  • To fulfill your product orders
  • To ensure the proper functioning of our services
  • To offer and improve our services
  • To facilitate your movement through our website and make improvements
  • To advertise and market our products
  • In connection with our security and compliance programs
  • To manage our website
  • To communicate with you

We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on our websites or evaluated or purchased our products and services.

Payment information that you provide to us, including credit card data, will be used only to facilitate payment for our products and services.


We do not sell or rent your information to anyone. We utilize third party tools understand user activity at the individual and aggregate level. We use your information to understand user activity our websites.

We may disclose your personal information to courts of law, law enforcement authorities and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:

  • violating our terms and conditions of use
  • causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties
  • violating federal, state, local, or other applicable law

This disclosure can include transferring your information to the U.S. and other countries outside the European Economic Area. To the extent we are legally permitted to do so, it is our policy to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.


The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted over the internet or email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.

When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption protocols. We do not store your credit card information.


We use cookies, web beacons, pixels, tags, scripts and other similar technologies in the course of our business. Information about the technologies we use, why we use them (for example, in connection with online advertising), and how you can control them can be found in our Cookie Policy.



You are at liberty to opt out of marketing communications from us or change your preferences by following a link in the footer of all non-transactional email messages from us, or by emailing us at privacy@magnetsource.com. Some communications from us are considered transactional or service communications (for example, important account notifications and billing information), and your account(s) for Master Magnetics and Magnet Source products and services are provided to you upon the condition that you receive these communications from us. You must cancel your account(s) for Master Magnetics and Magnet Source products if you do not wish to receive any transactional or service-related communications.


We may contact you by telephone, with your consent where applicable, for marketing or sales purposes. If you do not want to receive marketing or sales calls, please contact customer support.


We use “cookies” on our websites. A cookie is a piece of data stored your hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies also enable us to track and target the interests of our users to enhance the experience on our site. Cookies are not linked to your personally identifiable information.

You can block cookies using tools provided in your web browser.


To manage the information we receive about you from a social networking site or other third parties (if applicable), you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third party site will not apply to our use of the information we have collected directly through our services.


If an account or profile was created without your knowledge or authorization, please contact privacy@magnetsource.com to request removal of the account or profile.


We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following your last financial transaction, in accordance with the U.S. statutory requirement.

We process your information under the GDPR and California Privacy Act. We collect it for the following reasons:

  • In order to administer our contractual relationship, including setting up contracts, payments, renewals and processes
  • Because it is in our legitimate interest to run a successful and efficient business and provide you with products, services and useful content
  • In order to fulfill any legal obligations we may have to collect this information from you
  • Because you have provided your consent for us to do so


Where the European Union’s General Data Protection Regulation 2016/679 or GDPR applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. To exercise any of your rights, please send an email to privacy@magnetsource.com.


You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.


You have the right to receive a subset of the personal information you provide us if we process it on the legal basis of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.


You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.


You may request that we erase the personal information we hold about you in the following circumstances:

  • where you believe it is no longer necessary for us to hold the personal information
  • we are processing it on the basis of your consent and you wish to withdraw your consent
  • we are processing your data on the basis of our legitimate interest and you object to such processing
  • you no longer wish us to use your data to send you marketing
  • you believe we are unlawfully processing your data

Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. All efforts will be made to accommodate your request, however we cannot comply with requests which conflict with U.S. regulatory requirements regarding financial transactions.



You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:

  • You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate
  • We wish to erase the personal information as the processing we are doing is unlawful but you want us to simply restrict the use of that data
  • We no longer need the personal information for the purposes of the processing but you require us to retain the data for the establishment, exercise or defense of legal claims
  • You have objected to us processing personal information we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal information while we determine whether there is an overriding interest in us retaining such personal information.


You have the right to object to our processing of data about you. Please provide us with detail as to your reasoning In some cases there may be overriding interest in us continuing to process such data due to legal claims or statutory requirements.

You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.


Some of our web pages provide links to other websites. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information.


Our products are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.


Your personal information is collected, processed and stored in the United States and will not be transferred to outside entities.


In the event that you wish to make a complaint about how we process your personal information, please contact privacy@magnetsource.com.


We reserve the right to modify this privacy policy at any time, so please review it frequently. If we decide to change this privacy policy in any material way, we will notify you here, by email, or by means of a notice on www.magnetsource.com. In all cases, your continued use of any services constitutes acceptance to any such changes.

Last modified June 4, 2019