Customer Service Associate I
Castle Rock, CO
Position Summary
SPECIFIC DUTIES:
This is a full-time, on-site position based at our corporate headquarters in Castle Rock, CO.
Essential
- Receives inbound calls and responds appropriately
- Delivers exemplary customer service and resolves issues in a timely manner
- Provides support to the sales team by handling incoming calls that do not require technical assistance
- Uses the CRM for daily customer contact activities (quotes, samples, literature, notes, analytics) and notifies the sales rep of actions
- Establishes and maintains a professional working relationship with both external and internal customers
- Keeps customers and appropriate departments informed regarding order status
- Provides telephone support for the Magnetic Solutions department
- Accurately enters and maintains customer orders/samples in APlus (Infor) computer system
Marginal
- Prints packing slips for shipping orders and generates invoices
- Works with team and coach to achieve departmental goals
- Quotes customers electronically and communicates activity to the assigned sales rep
- Makes follow up calls on leads/prospective customers
- Is the point of contact for with customers & prospects when the Magnetic Solutions sales team members are unavailable
- Coordinates with customers to identify possible future opportunities
- Coordinates with internal departments to find solutions to specific customer issues and communicates resolution(s) to ensure complete customer satisfaction
- Identifies necessary documentation/literature to accompany orders
- Monitors/maintains various aspects of ordering, e.g. closing shipped orders, blanket orders, back orders, cash in advance orders
- Processes credit card sales and samples
- Maintains, monitors, receives and documents internal EDI orders
- Other duties as assigned
- Personal computer and printer, copy and fax machines, telephone, calculator
KNOWLEDGE / SKILLS:
- Working knowledge of order entry, accounts receivable and sales analysis modules of APlus (Infor)
- Customer service skills
- Data processing skills
- Previous experience with tangible products in Magnetic Solutions products supply chain
- Product knowledge
- Knowledge of internal company procedures and policies pertaining to lead times, shipping methods, credit and paper flow
- Knowledge of normal business practices, procedures and pricing strategies (MSRP, Retailer pricing, CO-OP pricing, wholesale pricing, and international pricing, etc.)
- Commitment to continuous service improvement and performance improvement across all areas of the business
- Proficient with Microsoft Word, Excel, and Microsoft Outlook (e-mail)
QUALIFICATIONS:
- Capacity to embrace the company core purpose by providing responsive solutions for our stakeholders
- Ability to integrate company core values of integrity, responsiveness and teamwork in daily interactions
- Ability to assimilate information and make decisions based on research
- Ability to communicate effectively with internal and external customers
- Ability to effectively interact with all levels of company team
- Ability to establish and maintain effective work relationship with team members
- Ability to handle multiple tasks
- Ability to organize tasks
- Ability to prepare reports and other documents in a neat and legible manner
- Customer and team oriented
- Demonstrates effective oral and telephone communication skills
- Highly detail oriented
- Handles difficult situations with diplomacy
- Keyboarding average 50 wpm accurately
EDUCATION:
- 1-2 years post high school education in business or 2 years of related work experience or suitable combination of both

Before You Begin…
Please anticipate that this application will take 30 minutes to complete, and your changes will not be saved if you abandon the application page. Consider the following before starting your application:
- Make sure you have at least 30 minutes to commit
- Application is best completed on a non-mobile device (laptop or desktop)
- Have your resumé + cover letter handy + ready to upload
Master Magnetics, Inc.
Application for Employment
Equal Opportunity Employer
We do not discriminate on the basis of race, color, region, national origin, sex, age, disability or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.