Customer Service Associate I

SPECIFIC DUTIES:
This is a full-time, on-site position based at our corporate headquarters in Castle Rock, CO.

Essential:

• Learn the basics of customer service, including telephone and email support for general customer inquiries regarding order updates, purchase orders and returns, working closely with Manager and Team Members as required
• Support revenue growth through follow-up on calls, quotes, proposals, and e-mails, along with associated tracking
• Learn how to use established internal systems to input, coordinate and process requests, orders, quotes, samples, activities, literature, notes, inquires and vendor requirements
• Participate in data clean-up processes in support of the implementation of the Odoo ERP system
• Learn core functionality and usage of Odoo ERP system through scheduled training sessions, in support of core Magnet Solutions customer service functions
• Supply backup support to company Receptionist, by answering and routing telephone calls when necessary

Marginal:

• Other duties as assigned

 Knowledge

• Customer Service experience
• Familiarity with Microsoft Word, Excel, and Outlook

Skills:

• Ability to communicate professionally and proactively, providing solutions to key customer issues
• Ability to work independently as well as with others in a teamwork-focused environment
• Ability to assimilate information and make decisions based on research
• Ability to establish and maintain effective work relationships with team members and customer contacts
• Ability to organize and multi-task
• Ability to maintain confidentiality
• Ability to perform basic data entry tasks with detail-oriented focus
• Ability to handle difficult situations with diplomacy

EDUCATION:

High school diploma or equivalent and previous customer service experience