***CUSTOMER SERVICE - 866.867.0941***

Receptionist/Office Support

Castle Rock, CO US

REPORTS TO: Communications Center Coach (Resale Sales Coach)
DEPARTMENT: Communications Center/Department of First Impressions


  • Efficiently and pleasantly receive incoming calls and direct each call to the appropriate team member and/or department
  • Greets and directs customers/visitors who enter the reception area
  • Checks voice mail each morning and as needed throughout the day; forwards messages to appropriate team members
  • Prepares literature to be mailed to leads from Sales daily requests, show follow up requests, advertising leads, including preparing labels, gathering and stuffing literature
  • Coordinates project deadlines with coach and other departments
  • Sorts, date stamps and distributes incoming mail
  • Runs postage for outgoing mail
  • Efficiently types letters, labels, envelopes and miscellaneous items
  • Inputs leads into CRM for sales team members
  • Reviews faxlogic documents and distributes incoming faxes via email
  • Other duties as assigned

EQUIPMENT:  Phone system, computer, fax, copier, postage meter


  • Familiar with MS Office, Word, Excel, Access
  • Familiar with WPCRM or other CRM, Query, and accounts receivable and order entry modules of APlus (Infor)
  • Precise and efficient filing techniques; able to follow set process
  • Ability to operate and maintain various office equipment including the copier, postage scale and meter


  • Ability to effectively interact with all levels of company team and external customers
  • Ability to establish and maintain effective work relationship with team members, handling difficult situations with diplomacy
  • Ability to handle multiple tasks and meet established deadlines
  • Ability to maintain confidentiality
  • Ability to organize and prioritize tasks
  • Customer and team oriented
  • Demonstrates effective written, oral and telephone communication skills
  • Detail oriented
  • Keyboarding average 35-40 wpm accurately


  • High school diploma or equivalent and one year general office experience


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