***CUSTOMER SERVICE - 866.867.0941***

Tech Support

Castle Rock, CO

REPORTS TO: SR. Manager, Information Technology
DEPARTMENT: Information Systems



  • Processes and prioritizes work requests and escalations timely and efficiently
  • Performs routine troubleshooting and maintenance on hardware (computers, monitors, and peripherals)
  • Provides customer support to assist end users with all aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance, and upgrades
  • Deploys new equipment and operating software
  • Performs basic account maintenance and troubleshooting
  • Provides technical support and troubleshooting of Windows/Linux workstations, MS Office, Office 365, user accounts, Voice over IP (VoIP), basic network connectivity
  • Troubleshoots system failures or bugs and provide solutions to restore functionality
  • Provides support for all wireless communication devices including but not limited to smartphones, PDAs, and broadband cards
  • Participates effectively as a team member through communication, cooperation, information sharing and problem solving


  • Maintains a current and accurate inventory of all devices
  • Maintains accurate and current documentation of processes, procedures, and infrastructure
  • Organizes and schedules upgrades and maintenance with minimal interruption to the business
  • Maintains complete and accurate records of work performed
  • Trains users on usage of systems and best practices
  • Other duties as assigned



Personal computers, server systems, switches, printers, cabling, computer peripherals, pc components, wireless Access Points, firewalls, routers, modems, UPS systems, monitors, tablets, and thin clients



  • Working knowledge of Windows-based O/S, Windows Server, SQL Server, VM Ware, Back-up Exec, anti-virus software, Microsoft Office (Word, Excel, Access, Outlook), Linux
  • Working knowledge of personal computer hardware, networks, software and peripheral equipment
  • Thorough knowledge of computer software and hardware, and a variety of internet applications, networks, and operating systems
  • Knowledge of internet security and data privacy principles


  • Excellent internal customer-service skills
  • Ability to quickly review, identify, and implement improvement opportunities to enhance processes, efficiencies, and technologies.
  • Excellent time management skills with the ability to multi-task effectively and meet deadlines
  • Attention to detail and strong organizational skills
  • Self-starter with ability to work with minimal supervision
  • Excellent teamwork skills
    Interested in learning more about magnets? Check out Polarity - a magnet blog. View Articles Forward Red Arrow