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Tech Support
Castle Rock, CO
Position Summary
SPECIFIC DUTIES:
Essential
- Processes and prioritizes work requests and escalations timely and efficiently
- Performs routine troubleshooting and maintenance on hardware (computers, monitors, and peripherals)
- Provides customer support to assist end users with all aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance, and upgrades
- Deploys new equipment and operating software
- Performs basic account maintenance and troubleshooting
- Provides technical support and troubleshooting of Windows/Linux workstations, MS Office, Office 365, user accounts, Voice over IP (VoIP), basic network connectivity
- Troubleshoots system failures or bugs and provide solutions to restore functionality
- Provides support for all wireless communication devices including but not limited to smartphones, PDAs, and broadband cards
- Participates effectively as a team member through communication, cooperation, information sharing and problem solving
Marginal
- Maintains a current and accurate inventory of all devices
- Maintains accurate and current documentation of processes, procedures, and infrastructure
- Organizes and schedules upgrades and maintenance with minimal interruption to the business
- Maintains complete and accurate records of work performed
- Trains users on usage of systems and best practices
- Other duties as assigned
EQUIPMENT:
Personal computers, server systems, switches, printers, cabling, computer peripherals, pc components, wireless Access Points, firewalls, routers, modems, UPS systems, monitors, tablets, and thin clients
KNOWLEDGE / SKILLS:
- Working knowledge of Windows-based O/S, Windows Server, SQL Server, VM Ware, Back-up Exec, anti-virus software, Microsoft Office (Word, Excel, Access, Outlook), Linux
- Working knowledge of personal computer hardware, networks, software and peripheral equipment
- Thorough knowledge of computer software and hardware, and a variety of internet applications, networks, and operating systems
- Knowledge of internet security and data privacy principles
QUALIFICATIONS:
- Excellent internal customer-service skills
- Ability to quickly review, identify, and implement improvement opportunities to enhance processes, efficiencies, and technologies.
- Excellent time management skills with the ability to multi-task effectively and meet deadlines
- Attention to detail and strong organizational skills
- Self-starter with ability to work with minimal supervision
- Excellent teamwork skills
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Before You Begin…
Please anticpate that this application will take a few minutes to complete, and that your changes will not be saved if you abandon the page. Consider the following before you begin:
- Make sure you have at least 8 minutes to commit
- The application is best completed on a non-mobile device (laptop or desktop)
- Have your resume and cover letter handy and ready to upload (optional)
Master Magnetics, Inc.
Application for Employment
Equal Opportunity Employer
We do not discriminate on the basis of race, color, region, national origin, sex, age, disability or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
